Terms of use
Contact information
Croatian Civil Aviation Agency
Ulica grada Vukovara 284
10000 Zagreb
Croatia, EU
OIB: 76108805525
Phone: 01/2369-300
Fax: 01/2369-301
E-mail: epay@ccaa.hr
General informations
Online payments on this website are used for payment of administrative tax that's required for issuing of registration of drone flights.
Payment options
Administrative tax can be payed online using credit and debit cards: American Express, Diners, Discover, Mastercard, Maestro and Visa.
Payment can be made in one installment only.
Payment is made using HT PayWay online payment.
Security policy
HT Pay Way applies the newest standards in data protection – Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. ISO 8683 protocol ensures the data exchange between T-Com system and authorization centers of the credit card companies in the private network which is protected by the unauthorized access with the double firewall protection.
Privacy policy
Croatian Civil Aviation Agency is obliged to ensure the protection of the personal data of every user. Croatian Civil Aviation Agency guarantees that he will collect only the personal information necessary for the executing the activities which are agreed with the user. Croatian Civil Aviation Agency will continuously keep users informed about how is their personal data used. The users of this webshop will regularly have the possibility to decide how will their personal data will be used by the service provider. For example, they can decide whether they want or do not want to be on the newsletter promotional campaign recipients list. All of the user’s personal data are strictly protected and they are available only to the employees who can not take on their responsibilities without having access to the users personal data. Every Croatian Civil Aviation Agency employee and every Croatian Civil Aviation Agency partner is also responsible for following and respecting the rules of this privacy policy and user data protection.
Information on currency exchange rate
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Written complaints
Written complaints can be sent to the following address:
Croatian Civil Aviation Agency
Ulica grada Vukovara 284
10000 Zagreb
Croatia, EU
or by e-mail to: epay@ccaa.hr.
Please state all relevant informations. Croatian Civil Aviation Agency will confirm message receival immediately, and you will get an answer in 15 days from the date of receival as required by the law.
If needed, the user has the right to process the dispute on the Online Dispute Resolution platform on the link:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
